Why It Matters
Keeping your P2P counterparties informed at every step of an order is one of the most effective ways to reduce cancellations. When buyers and sellers don’t know what’s happening, they get anxious and cancel. Silver5 AI customers who activate Automatic Messages report a 40% reduction in cancellations, simply because customers receive immediate confirmation at each stage instead of waiting in silence. Consistent, professional communication also builds trust and encourages repeat business.Supported Events
Silver5 AI watches for three critical events in the Binance P2P order lifecycle and can send a message automatically for each one.| Event | Trigger | Typical Use |
|---|---|---|
| TRADING (New Order) | A new buy or sell order is created | Welcome the counterparty, set expectations, share any instructions they need immediately |
| PAID | The customer marks the order as paid (sell orders) or you confirm payment (buy orders) | Confirm you received the payment notification, tell them what happens next |
| COMPLETED | The order is released and marked complete | Thank the counterparty, confirm the trade is done, include any follow-up instructions |
Separate Messages for Buys and Sells
Every event supports independent message templates for BUY orders and SELL orders. This matters because the instructions you need to give differ significantly depending on the direction of the trade. For a SELL order, when a new order is created you might want to share your payment method details and ask the buyer to transfer funds. For a BUY order at the same event, you might want to confirm you are reviewing the order and will release crypto once payment is received. Separate templates let you deliver exactly the right message for each scenario without any conditional logic on your end.Configure Automatic Messages
Open the Auto Messages module
In your Silver5 AI dashboard, go to Modules → Auto Messages. You’ll see the three available event types listed.
Select an event type
Click the event you want to configure — for example, TRADING to set up your new-order message.
Choose Buy or Sell (or configure both)
Select whether you’re configuring the message for BUY orders, SELL orders, or both. You can configure each direction independently and come back to add or edit the other at any time.
Write your message template
Enter the message text. Use dynamic variables to personalize the message automatically for each order:
{{orderAmount}}— the amount of the order{{asset}}— the crypto asset (e.g., USDT){{paymentMethod}}— the payment method selected by the counterparty{{fiatCurrency}}— the fiat currency of the order (e.g., ARS, BRL)
Best Practices for Message Content
A well-written automatic message reduces friction and keeps the order moving forward. Keep these guidelines in mind when writing your templates:- Confirm the order details — include
{{orderAmount}}and{{asset}}so the counterparty can verify immediately that the right order was triggered. - Tell the customer exactly what to do next — don’t make them guess. Say “please send payment and mark as paid” or “please wait while we verify your payment.”
- Include payment method details for SELL orders — if you need the buyer to transfer to a specific account, include the details in the TRADING message so they have everything they need from the start.
- Keep it concise and professional — one to three sentences is usually enough. Long messages get skimmed or ignored.
- Avoid all-caps or excessive punctuation — it looks unprofessional and can trigger spam filters.
Automatic messages are sent directly in the Binance P2P chat and do not require the AI Agent module to be active. You can use Automatic Messages as a standalone module even if you haven’t enabled the AI Agent.