Key benefits
Secure access
Your team operates entirely within Silver5 without ever touching your Binance API keys or login credentials. Your exchange access stays in your hands.
Full history
Every conversation is stored and searchable. A unified audit trail means you can review any exchange at any time — no messages lost across accounts.
Faster response
Automatic chat assignment reduces first-response time by up to 60%. The right operator picks up the right chat without manual handoffs.
Scalable
Add operators and accounts as your operation grows — without adding operational complexity. The panel scales with you.
How to use Centralized Chats
Connect your Binance accounts
Link your Binance accounts to Silver5 via API key. See the Connect Binance setup guide for step-by-step instructions.
Add your team members as operators
Go to Settings → Team and invite each operator by email. Assign roles and set access permissions at this step.
Enable Centralized Chats
Navigate to Modules → Chats and activate the module for each connected account. New P2P chats from all accounts flow into the shared inbox automatically from this point forward — operators see them as they arrive and respond directly from the Silver5 dashboard without ever accessing Binance.
Chat assignment
Chats are assigned automatically based on each operator’s current workload, so no single person gets overwhelmed while others sit idle. If you need to shift a conversation to a specific operator — for example, to a senior agent for a difficult case — you can reassign it manually from the inbox view in a single click.Alerts and keywords
Set up keyword alerts to flag urgent conversations for immediate human attention. Add terms like"dispute", "problem", "refund", or "police" to your alert list, and Silver5 will surface those chats at the top of the queue and send a notification to the assigned operator. This keeps critical situations from getting buried in a busy inbox.