Real-Time Order Notifications via Email and WhatsApp

Silver5 AI sends real-time notifications to merchants and operators via Email and WhatsApp when important events occur — new orders, payments, completed trades, and KYC verification results. Stay on top of your operation without being glued to the dashboard. Whether you’re at your desk or on your phone, you’ll know the moment something happens that requires your attention.

Notifications go to merchants and operators only. Your P2P counterparties do not receive these alerts — they are strictly for internal operational awareness.

Notification Channels

Email

Automatic email notifications with dynamic templates for every event you choose to monitor. Each email is populated with the relevant order or verification details so you have context at a glance without opening the dashboard.

Real-time WhatsApp alerts delivered via your connected WhatsApp provider. Get the same dynamic, event-driven notifications on your phone the moment they happen — ideal for staying responsive while away from your desk.

Available Events

Silver5 AI can send notifications for the following events across your Binance P2P operation and KYC workflow:

Event	Description
New Order Created	Fired when a new buy or sell order is opened on any of your connected Binance accounts
Order Paid	Fired when the counterparty marks the order as paid
Order Completed	Fired when the order is released and finalized
Order Cancelled	Fired when an order is cancelled by either party
KYC Verification Submitted	Fired when a customer submits a KYC verification request
KYC Approved	Fired when a KYC verification is approved
KYC Rejected	Fired when a KYC verification is rejected

You choose which events trigger notifications and on which channels. You can enable all events on both channels, or pick only the ones that are operationally critical for your team.

Dynamic Variables

Notification templates support dynamic variables that Silver5 AI fills in automatically at send time — no manual data entry required. The following variables are available:

Variable	Description
`{{orderId}}`	The unique Binance P2P order identifier
`{{clientName}}`	The display name of the P2P counterparty
`{{asset}}`	The crypto asset involved (e.g., USDT, BTC)
`{{fiatAmount}}`	The fiat value of the order
`{{fiatCurrency}}`	The fiat currency (e.g., ARS, BRL, CLP)
`{{paymentMethod}}`	The payment method selected for the order
`{{verificationStatus}}`	The current KYC status (for KYC events)

Example WhatsApp notification template for a new order:

🔔 New Order — {{orderId}}
Client: {{clientName}}
Amount: {{fiatAmount}} {{fiatCurrency}}
Asset: {{asset}}
Payment: {{paymentMethod}}

Log in to review and process this order.

When a new order is created, Silver5 AI sends this message to your WhatsApp with all placeholders replaced by the actual order data.

Configure Notifications

Open the Notifications module

In your Silver5 AI dashboard, navigate to Modules → Notifications.

Select a channel

Choose Email or WhatsApp to configure. You can set up both channels independently with different templates and event selections.

Choose which events trigger notifications

Toggle on the events you want to monitor. For example, enable New Order Created and Order Paid for WhatsApp, and all events for Email — or any combination that fits your workflow.

Customize your message template

Write the notification message for each event using the available dynamic variables. The preview panel shows you how the message will look when it’s populated with real order data.

Save and activate

Click Save. Notifications are active immediately. The next matching event will trigger the first delivery.

Notification Limits by Plan

The number of notifications included per month depends on your Silver5 AI plan:

Plan	Notifications / Month
Pro	5,000
Intermediate	5,000
Advanced	12,000
Enterprise	Unlimited

If you expect high order volume, factor notification usage into your plan selection. Each triggered event on each channel counts as one notification.

Enable WhatsApp notifications for New Order Created so you receive an instant alert on your phone the moment a new order comes in. This lets you respond to escalations, flag unusual orders, or simply stay aware of your operation’s activity — even when you’re away from the platform.

Automatic Payments

Automation

Operations

Compliance

Real-Time Order Notifications via Email and WhatsApp

Notification Channels

Email

WhatsApp

Available Events

Dynamic Variables

Configure Notifications

Notification Limits by Plan

​Notification Channels

Email

WhatsApp

​Available Events

​Dynamic Variables

​Configure Notifications

​Notification Limits by Plan

Notification Channels

Available Events

Dynamic Variables

Configure Notifications

Notification Limits by Plan